Frequently Asked Questions
Q
Can I get a sample and what is the sample policy?
Yes. We provide samples for stock components, with the customer responsible for sample cost and shipping fees.
Q
Can I use my own brand logo or personalized design on the product?
We offer OEM and ODM services for customization.
Q
Do you have your own factories?
Yes, with over 14 factories globally and branches in the US, Malaysia, Singapore, and Japan. Visits are welcome.
Q
When will the products be shipped?
Stock products ship within 5 working days, with delivery within 7 days for up to 2000 pieces. Non-stock products take about a month, depending on the situation.
Q
What are your payment and delivery terms?
Flexible payment terms are provided, and the first order can be negotiated. For delivery, we accept various terms including EXW, FOB, CFR, CIF, and DDU, among others.
Q
Do you test all goods before shipping?
Yes, all goods are inspected and tested before shipping.